Privacy Policy

We collect information necessary to fulfil your EV taxi bookings, manage trip operations, ensure passenger safety, and process payments.

• Personal Identifiers: Full name, mobile phone number, email address, and billing address.
• Trip & Booking Details: Pickup and drop-off locations, trip date and time, booking preferences (one-way, round trip, local hourly package, or customized green tour), passenger count, and special luggage instructions.
• Geolocation Data: Real-time pickup/drop GPS coordinates collected through our booking portal, mobile web forms, or driver navigation tools during active trips.
• Financial & Transaction Data: Payment transaction identifiers, payment mode (UPI, Net Banking, Credit/Debit Card, FASTag tolls), and invoice receipts. We do not store credit card numbers, CVVs, or UPI PINs; all payments are handled securely through PCI-DSS compliant third-party payment gateways.
• Technical & Usage Data: IP address, browser type, device information, operating system, and website usage statistics collected via standard cookies and log files.

We process your data for the following lawful business purposes:

• Service Delivery: Scheduling, confirming, and executing electric taxi rides and tour bookings.
• Trip Communications: Sending automated SMS, WhatsApp, or email booking confirmations, vehicle details, driver contact numbers, real-time arrival alerts, and digital tax invoices.
• Safety & Security: Monitoring vehicle transit, ensuring passenger security, tracking zero-emission travel metrics, and managing emergency support.
• Billing & Accounting: Calculating fares including per-kilometre rates, night charges, state permits, or toll/FASTag deductions, and generating GST-compliant tax invoices.
• Customer Support: Resolving passenger queries, complaints, route adjustments, and refunds.
• Service Improvement: Analysing travel patterns to optimize our EV fleet scheduling, charging turnaround times, and regional green tour routes.

We do not sell, rent, trade, or monetize your personal information to any third parties. We disclose data solely on a need-to-know basis to:

• Assigned Drivers: Sharing your name, contact phone number, and pickup/drop-off locations to facilitate timely pickup.
• Authorized Service Providers: Trusted partners assisting with website hosting, SMS/WhatsApp notification delivery, and payment processing under strict confidentiality agreements.
• Legal & Regulatory Authorities: Law enforcement agencies or regulatory bodies when mandated by Indian law, court summons, or in emergencies involving personal safety.

• Security Safeguards: We implement reasonable physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, alteration, or misuse.
• Data Retention: Trip logs and transactional data are retained only as long as necessary to fulfil booking obligations, resolve billing disputes, and comply with mandatory tax and accounting statutory retention periods under Indian law.

Our website may use essential cookies to maintain user sessions, save booking form drafts, and analyse aggregate traffic trends. You can configure your browser to block or alert you about these cookies, though some website features may not function optimally without them.

Under applicable Indian data protection laws, you have the right to:

• Access and review the personal information we hold about you.
• Request corrections to inaccurate, incomplete, or outdated data.
• Request deletion of your booking profile and contact details, subject to statutory record-keeping requirements.
• Withdraw consent for promotional or non-essential communications at any time.

Our website may contain links to external sites, such as tourism guides, payment gateways, or partner networks. We are not responsible for the privacy practices or content of external third-party websites.

We may periodically update this Privacy Policy to reflect operational enhancements, new fleet services, or regulatory changes. Any modifications will be posted on this page with an updated “Last Updated” revision date.

For any inquiries, feedback, data correction requests, or privacy grievances, please contact our designated Grievance Officer: